Contact information
GET IN CONTACT WITH US
Get in Touch
Trade Name: Mentara
Email: Sales@mentara.shop
For any questions about orders, ingredients, product use, shipping, refunds, or account issues, feel free to reach out.
What We Can Help With
- Order status and tracking inquiries
- Product ingredients and usage questions
- Return and refund requests
- Subscription management and cancellations
- Shipping delays or delivery issues
- Product defects or damaged items
- Account access or login issues
- Payment or billing questions
- General wellness and product support
Response Time
We aim to respond to all inquiries within 3–5 business days.
During high-volume periods or holidays (including international holidays like Chinese New Year), response times may be slightly longer.
Before You Contact Us
For Order Issues:
- Have your order number ready
- Include tracking information if available
- Attach photos if reporting damage or defects
For Return Requests:
- Review our Refund Policy first
- Include your order number and reason for return
- Returns require authorization before shipping back
For Shipping Delays:
- Check your tracking information first
- Remember that shipping may take longer than 2 weeks due to international sourcing and holidays
- Allow reasonable time for customs clearance on international orders
Important Reminders
Please contact us directly if you have any issues with your order.
We're here to help resolve problems quickly and fairly.
Before Filing a Payment Dispute:
We strongly encourage you to contact us at Sales@mentara.shop before filing any payment dispute with your bank.
Most issues can be resolved through direct communication, often faster than the dispute process. We can help with:
- Tracking down delayed shipments
- Resolving product quality concerns
- Processing returns and refunds
- Managing subscription billing
- Correcting billing errors
If you file a payment dispute:
- We will provide evidence to your bank including delivery confirmations and order records
- Your account will be suspended during the investigation
- Resolution may take longer than direct contact with us
Contact us first and we'll work to resolve your issue.
Health & Product Questions
Remember to consult your healthcare provider before using our products, especially if you have medical conditions, take medications, are pregnant, or nursing.
Individual results may vary. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
What to Include in Your Email
To help us assist you faster, please include:
✅ Your order number (if applicable)
✅ Clear description of your question or issue
✅ Photos (if reporting damage, defects, or product questions)
✅ Tracking information (for shipping inquiries)
✅ Best contact method if you prefer a call back
We're here to support your daily wellness journey and ensure you have the best experience possible with Mentara.
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