Contact information
Last Updated: August 29, 2026
Get in Touch
Trade Name: Mentara
Email: Sales@mentara.shop
For questions about orders, shipping, returns, subscriptions, billing, product information, or account issues, please contact us by email.
What We Can Help With
We can assist with order status, tracking, shipping delays, returns, refunds, subscription management, billing questions, damaged or incorrect orders, account access, and general product support.
Response Time
We aim to respond within 3–5 business days.
Response times may be longer during periods of high order volume, holidays, or unexpected service disruptions.
Order & Shipping Questions
If you are contacting us about an order, please include your order number and any available tracking information.
If your shipment is delayed, please review your tracking details before contacting us.
For international orders, additional delivery time may be required due to customs processing, carrier delays, or local delivery conditions.
Returns & Refunds
Return requests must be authorized before products are shipped back to us.
When requesting a return, include your order number and reason for the request.
If your product arrived damaged, defective, or incorrect, please include clear photos showing the issue.
For complete eligibility requirements, please review our Return & Refund Policy.
Subscription Support
For subscription cancellations, billing questions, or future renewal concerns, contact Sales@mentara.shop.
Please review our Purchase Options Cancellation Policy for complete subscription terms.
Payment Questions
If you believe there is an issue with a charge or order, please contact us so we have an opportunity to review and resolve the issue.
When contacting us about a payment, include your order number and a clear description of the concern.
Product & Health Questions
Mentara products are dietary supplements.
If you have questions about whether a product is appropriate for you, particularly if you have a medical condition, take medication, are pregnant or nursing, or have known allergies or sensitivities, consult an appropriate healthcare professional before use.
Individual results may vary.
Mentara products are not intended to diagnose, treat, cure, or prevent any disease.
Contact
Mentara
Response Time: 3–5 business days