Privacy policy
Last Updated: August 29, 2026
This Privacy Policy describes how Mentara ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit mentara.shop, make a purchase, enroll in a subscription, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, billing address, shipping address, account information, order details, subscription information, and communications with our customer support team.
When you make a purchase, payment information is processed through our payment providers. We do not directly store complete credit or debit card numbers.
We may also automatically collect information about your device and use of our website, including your IP address, browser type, operating system, device identifiers, pages viewed, products viewed, referral information, cart activity, checkout activity, and interactions with our website.
How We Collect Information
We collect information directly from you when you place an order, create an account, enroll in a subscription, request a return, or contact us.
We may also collect information automatically through cookies, pixels, analytics technologies, and similar tools.
Information may also be received from service providers that help us operate our business, including payment processors, fulfillment providers, shipping carriers, advertising platforms, analytics providers, and fraud prevention services.
How We Use Your Information
We may use your personal information to process and fulfill orders, process payments, manage subscriptions, provide customer support, process returns and refunds, communicate about your orders, prevent fraud, verify transactions, improve our website, measure advertising performance, provide relevant marketing, comply with legal obligations, resolve disputes, and protect our business and customers.
We may also maintain order, delivery, subscription, return, refund, and customer communication records when reasonably necessary for these purposes.
Orders, Returns & Subscriptions
We maintain information relating to your purchases, including order history, delivery information, returns, refunds, and subscription activity.
This information may be used to determine eligibility under our 90-Day Return Policy and our separate 90-Day Money-Back Guarantee.
Eligible first-time, repeat, and subscription purchases may be returned within 90 days of delivery subject to our Return & Refund Policy.
The separate 90-Day Money-Back Guarantee applies only to qualifying first-time purchases of a specific product.
For complete return and subscription terms, please review our Return & Refund Policy and Purchase Options Cancellation Policy.
Fraud Prevention & Payment Disputes
We may use transaction, device, order, delivery, and account information to detect and prevent fraud, unauthorized transactions, and abuse.
If a payment dispute or chargeback is filed, we may provide relevant records to the payment processor, financial institution, or dispute-resolution provider. These records may include order information, tracking and delivery confirmation, subscription authorization, return and refund records, customer communications, and applicable checkout records.
How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business.
These providers may include payment processors, Shopify and other e-commerce providers, fulfillment partners, shipping carriers, customer support platforms, analytics providers, advertising partners, fraud prevention providers, and professional advisors.
We may also disclose information when required by law, necessary to respond to legal proceedings, or reasonably necessary to protect Mentara, our customers, or our legal rights.
If Mentara undergoes a merger, acquisition, financing, reorganization, or sale of some or all of its assets, personal information may be transferred as part of that transaction.
We do not sell personal information for monetary compensation.
Certain advertising or analytics activities may nevertheless qualify as "sale," "sharing," or "targeted advertising" under some privacy laws. Where applicable, you may have the right to opt out.
Shopify
Our online store is hosted through Shopify, which provides the e-commerce technology used to operate our store.
Shopify and other service providers may process personal information in connection with providing their services to us.
Cookies & Tracking
We use cookies, pixels, and similar technologies to operate our website, remember preferences, maintain cart and checkout functionality, analyze website traffic, measure advertising performance, provide relevant advertising, and help detect fraudulent activity.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Marketing Communications
Where permitted by law and based on your preferences or consent, we may send promotional emails or other marketing communications.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Opting out of marketing does not prevent us from sending necessary communications relating to your orders, subscriptions, billing, shipping, customer support, security, or legal notices.
Data Retention
We retain personal information for as long as reasonably necessary to operate our business, fulfill purchases, manage subscriptions, process returns, comply with legal and accounting obligations, prevent fraud, resolve disputes, and protect our legal rights.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, applicable law may give you certain rights concerning your personal information.
These may include the right to access, correct, or request deletion of certain personal information, obtain a copy of your information, restrict or object to certain processing, withdraw consent where applicable, or opt out of certain targeted advertising, sale, or sharing of personal information.
These rights may be subject to legal exceptions and verification requirements.
To submit a privacy request, contact Sales@mentara.shop.
International Data Transfers
Mentara and the service providers we use may process personal information outside your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children's Privacy
Our website and products are not intended for children under 18, and we do not knowingly collect personal information from children through our services.
If you believe a child has provided personal information to us, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, practices, or legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact: