Shipping policy
Last Updated: August 29, 2026
This Shipping Policy explains how Mentara processes and delivers orders placed through mentara.shop.
Processing Time
Orders are typically processed within 3–5 business days, depending on order volume, product availability, and fulfillment conditions.
Processing time is separate from shipping and transit time.
Shipping Time
Estimated standard shipping times are:
United States: Typically 9–15 business days
International Orders: Typically 9–15 business days, depending on destination and customs processing.
Delivery timeframes are estimates and are not guaranteed.
Shipping Delays
Orders may occasionally take longer than the estimated delivery timeframe due to circumstances outside our reasonable control.
Possible causes include international logistics, customs clearance, carrier disruptions, high shipping volumes, holidays, weather events, natural disasters, supply-chain disruptions, remote delivery locations, or incorrect shipping information.
Some ingredients or products may be sourced internationally, which may also affect processing and fulfillment times.
International Shipping
Mentara may ship to international destinations where available at checkout.
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.
International orders may experience additional delays because of customs inspections, local carriers, international holidays, or other import requirements.
Customers are responsible for ensuring that products ordered from Mentara can legally be imported into their destination country.
Tracking
Once your order ships, tracking information will be provided when available.
Tracking information may take time to update after shipment, particularly for international orders. Some carriers and destinations may provide limited tracking updates while a package is in transit.
A carrier's delivery confirmation may be used as evidence that an order was delivered to the shipping address provided at checkout.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Address changes should be requested within 24 hours of placing your order by contacting Sales@mentara.shop.
We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Once an order has shipped, we generally cannot modify the delivery address. You may need to contact the carrier directly regarding available delivery options.
Undeliverable & Returned Packages
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, additional shipping charges may apply before the order can be resent.
If a refund is requested for an eligible returned order, it will be handled according to our Return & Refund Policy.
Missing or Delayed Orders
If your order has not arrived within the estimated timeframe, first check the tracking information provided with your shipment.
If additional assistance is needed, contact Sales@mentara.shop with your order number and available tracking information.
International shipments may require additional time for customs clearance or local carrier processing.
If you believe there is a problem with your shipment, we encourage you to contact us before filing a payment dispute so we have an opportunity to investigate and resolve the issue.
Lost or Damaged Shipments
If your tracking indicates a delivery problem or your package arrives damaged, contact Sales@mentara.shop as soon as possible.
For damaged deliveries, please include your order number and photographs of the product and shipping packaging.
Confirmed damaged, defective, or incorrectly fulfilled orders will be handled according to our Return & Refund Policy.
Product Packaging
Product packaging, labels, bottle designs, branding, and other presentation elements may change over time.
The product you receive may therefore look different from images displayed on our website or advertisements.
Product images are for illustrative purposes. Packaging differences alone do not indicate that an order is incorrect or defective.
Contact Us
For questions about shipping, tracking, or delivery, contact:
Please include your order number and, if available, your tracking information.
Response time: 3–5 business days.