Cancellation policy
Last Updated: August 29, 2026
Order Cancellation
Orders may be canceled within 24 hours of purchase by contacting Sales@mentara.shop.
To request a cancellation, include your order number and clearly state that you want to cancel the order.
A $2.00 cancellation fee may apply to approved cancellations to cover administrative and payment processing costs.
Once an order has been processed or shipped, it can no longer be canceled.
If your order can no longer be canceled, you may still request a return within 90 days of delivery under our standard Return & Refund Policy.
Subscription Cancellation
Subscriptions may be canceled at any time through your account, where available, or by contacting Sales@mentara.shop.
Cancellation requests should be submitted at least 24 hours before your next billing date.
Canceling a subscription prevents future renewals. It does not automatically cancel an order that has already been processed or shipped.
Subscription orders may still be returned within 90 days of delivery under our standard Return & Refund Policy.
Subscription orders are not eligible for the separate first-purchase 90-Day Money-Back Guarantee.
No prorated refunds are provided for partially completed subscription billing periods unless required by applicable law.
Payment Plans
If a payment plan is offered, cancellation terms will depend on whether the associated order has already been processed or shipped.
If the order has not yet been processed, contact Sales@mentara.shop as soon as possible to request cancellation.
Once the order has been processed or shipped, the standard 90-day return policy applies.
Any remaining payment obligations will be handled according to the terms disclosed when the payment plan was selected.
After the Cancellation Window
If more than 24 hours have passed or your order has already been processed or shipped, you may still request a return within 90 days of delivery.
This standard return window applies to eligible first-time purchases, repeat purchases, and subscription orders.
Qualifying first-time purchases of a specific product may also be covered by our separate 90-Day Money-Back Guarantee.
Standard returns may require prior authorization, customer-paid return shipping, and a restocking fee of up to 15%.
Please review our Return & Refund Policy for complete terms.
Refunds for Canceled Orders
If an order is successfully canceled before processing or shipment, any approved refund will be returned to the original payment method.
Please allow up to 10 business days for us to process the refund.
Your bank or card issuer may require additional time to post the credit.
If the $2.00 cancellation fee applies, it will be deducted from the refund where permitted.
Payment Disputes
If you have a problem with an order, subscription, or cancellation request, please contact Sales@mentara.shop so we have an opportunity to resolve the issue.
If a payment dispute is filed, we may provide relevant records to the payment processor or financial institution, including order information, fulfillment records, subscription authorization, cancellation requests, delivery information, and customer communications.
Filing a payment dispute does not automatically cancel an active subscription. If you want future subscription renewals stopped, you must also submit a subscription cancellation request.
We may restrict future purchases in cases involving fraud or documented abuse of payment dispute procedures.
Contact Us
For order or subscription cancellation requests, contact:
Please include your order number and a brief explanation of your request.
Response time: 3–5 business days.